Orders typically arrive within 3-15 business days depending on how far the order is traveling. Business days exclude weekends and national holidays.
Tracking information is provided via email once the order has been packaged. Customers are responsible to provide accurate information and to track and plan for product arrival. Adult signature required.
Orders placed during peak holiday season, on presale, or if the item is on backorder may see extended processing and shipping times.
We leverage a network of various local carriers, which may result in tracking inconsistencies. Tracking scans may not update until the final carrier in your state receives the shipment at their delivery depot.
Carriers typically deliver Monday-Friday 8am-9pm (weekend only deliveries are not available).
Tip: We recommend shipping to an unsecured residence where someone of legal drinking age (21+) is available throughout the day. Security gates can inhibit delivery and are counted as attempts.
Cancelation, refund, and return policy
All sales are final - no returns or exchanges. If order changes are needed, please reach out to service@oakandeden.com within 2 hours of purchase. Our team will make every effort to accommodate your request when possible.
Order Changes: Customers are responsible to provide accurate information and to track and plan for product arrival. We are unable to update addresses or cancel orders once labels have been printed and/or while they are in transit. Order requests made after purchase cannot be guaranteed, additional fees to process any requests may apply.
Delivery Attempts and Reshipment: Carriers may make up to three attempts to deliver the product with an adult signature. Number of carrier attempts may vary.
If returned due to address issues (invalid or incorrect), security gates, or unsuccessful delivery attempts where an adult (21+) signature is required, there is a $40 fee to have the order reshipped. We do not offer refunds on returned orders.
Kindly note we are charged $20 for the return shipping and an additional $20 should you choose to reship, the $40 reship fee covers the shipping costs associated with your order.
Missing or Damaged Items: In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received. Issues must be reported within 10 days of delivery. Please contact service@oakandeden.com to file a claim.
A replacement will be offered based on availability or a refund on items missing/damaged. Unless specified as a Limited Edition sale, minor cosmetic damages may not be covered and may be ineligible for refund or replacement.
In the event your package was not delivered, or damaged while in transit customers are responsible to report non delivery within 30 days of the shipping date. After 30 days we are no longer able to offer a refund or replacement of said purchase.
Age Confirmation and Delivery
By using the website and making a purchase, customers confirm they are at least 21 years of age, accept terms of service, and acknowledge that for delivery to be completed someone of legal drinking age (21+) must be present.
Delivery to PO boxes, military bases, or postal forwarding locations (such as UPS/FEDEX, USPS, Walgreens, etc.) are not valid and may result in delayed shipment until a new address is provided, or failed deliveries leading to return to sender. Please note that we do not offer refunds for orders returned due to address issues or if an adult is not present for delivery.
Why we ship this way: In order to comply with the laws and regulations governing the transportation of alcohol between different states, we rely on local third-party carriers who are authorized to deliver your shipments directly to you.
If you have any further questions, please contact us at service@oakandeden.com.
