— FAQS —
Do you ship to all U.S. States?
We work with our retail partners to deliver to the contiguous United States, except for the following: Alabama, Arkansas, Michigan, Mississippi, South Dakota and Utah
How do I know that my order has been confirmed?
You will receive a confirmation email once your order has been confirmed. You will receive another email once it has been shipped. Please allow 3-5 days for shipping.
How long does it take receive an order?
General orders (non-custom bottles) take 2-3 days to process and 5-7 days once shipped. Customized orders take 4-5 days to process and 5-7 days once shipped.
Can I customize a bottle of whiskey?
Head to our Whiskey Customizer tool to get started! You will pick your base, proof, wood type, and infusion or no infusion. You then get to personalize it further by putting your name or someone else's name on it if you are planning to gift it.
I have an issue with my order - what can I do?
If you need help with a recent order, please reach out to email@example.com. Please send your order number in your message.
I need to make a change on my custom bottle order!
We ask that you please email us at firstname.lastname@example.org as soon as you recognize an issue or change needed for your custom bottle. Given the customization process, our team needs to make changes as soon as possible to avoid further issues. Please send your order number in your message.
Can I gift Oak & Eden to someone else?
Yes! We now offer gift cards. You can purchase one here. This is especially a great option when gifting a custom bottle. All gift card purchases can be redeemed via the unique code that is included in the confirmation email.
DO YOU DISTILL YOUR OWN WHISKEY?
We curate all of our whiskey from notable distilleries across America, namely MGP. We then blend it, bottle it and finish it with a wood spire in Bridgeport, TX.
HOW LONG CAN/SHOULD THE SPIRE STAY INSIDE THE BOTTLE?
Because the spire is resting in a high proof alcohol, there will be no decay occurring on the spire as there is no possibility for bacteria to exist. The spire can and should stay in the bottle as long as you own it. While it will not continue aging the whiskey, as mentioned above, it will continue to smooth the whiskey. Due to the fact that we exposed the spire to a high degree of fire before placing them inside the bottle, we virtually created an activated charcoal filter, which will combine the ethanol, oils, and natural sugars in the whiskey, creating one smooth, cohesive flavor and mouthfeel.
WHAT IS YOUR MASH-BILL?
Bourbon & Spire - 60% corn, 36% rye, 4% malted barley
Rye & Spire - 95% rye, 5% malted barley
Wheat & Spire - 51% corn, 45% wheat, 4% malted barley
4 Grain & Spire - 55% corn, 18% rye, 22% wheat, 5% malted barley
CAN YOU CONSIDER YOUR WHISKEY A BOURBON IF IT ISN'T AGED IN KENTUCKY?
Absolutely! Let's debunk the myths of Bourbon. According to the TTB, which is the federal organization that regulates the laws of alcohol in America, here are the requirements of what makes a Bourbon a Bourbon:
1. Mash bill must be made up of at least 51 percent corn
2. Must be produced in America
3. Must be aged in new charred American Oak barrels
4. Distillation proof of no more than 160
5. Barreled no higher than 125 proof
6. Bottled no less than 80 proof
You may have heard that Bourbon must be made in Kentucky. The reason for that myth is bourbon originated in Bourbon County, Kentucky. The Ohio River, as it flows through Kentucky and Indiana, has some of the most dense limestone content in the river bed. Limestone provides a natural filter for water, which produces some of the sweetest water in the country, making for some of the best whiskey.
HOW OLD IS YOUR WHISKEY?
All of our current whiskey lines are aged for a minimum of three years.
WHAT DOES THE NAME OAK & EDEN MEAN?
"Oak" pays homage to our precious technique of In-Bottle Finishing™ and is representative of the oak Spire in every bottle. "Eden" represents the perfection of creation. We honor God's nature as the supreme Creator. We are creations made in His image. As creators, we look to the perfection of creation, as manifested in the Garden of Eden in the book of Genesis, and pursue our own endeavor to perfect our unique creation, as manifested in In-Bottle Finishing™.
WHAT DOES FINISHED WHISKEY MEAN?
We follow traditional distillation and aging to the letter, aging our whiskeys for at least three years in American Oak barrels. We break tradition in the finishing (or double barrel) process, where instead of putting our fully aged whiskey in a second barrel to finish it, or add more flavor coming naturally from the wood, we place that second barrel inside the bottle.
WHERE IS YOUR DISTILLERY AND DO YOU HOST TOURS?
We do not distill or age any of our whiskey in house. We source all the base whiskey from MGP in Indiana. We in-bottle finish and bottle our whiskey in Bridgeport, TX. Additionally, our Flagship store is located in Bridgeport, TX. It is inclusve of a world class craft cocktail bar, as well as an experiential tasting room, finished with the opportunity to create your own custom bottle of whiskey.
DOES THE SPIRE CONTINUE TO AGE THE WHISKEY INSIDE THE BOTTLE?
Unlike a barrel, which has interaction with its environment (oxygen, barometric pressure, humidity, etc.), allowing the barrel to “breathe” the whiskey in and out of the wood, our spire is submerged in a closed glass container, eliminating any interaction with a breathable environment. After about 6 weeks inside the bottle, the spire becomes fully saturated and has imparted all the characteristics it can express, at which point it has fulfilled its primary purpose.
WHAT TYPE OF WOOD IS USED TO IN-BOTTLE FINISH?
We use a variety of wood types to finish our whiskeys, namely American Oak and French Oak. We are experimenting with a variety of other wood species, but these are the primary wood types that produce the desired outcome of flavor.
American Oak is a dense species of wood, which contains hundreds of naturally occurring flavors, such as honey, vanilla, butterscotch, and marshmallow – great for producing the expected flavors in a great All-American Bourbon.
French Oak, on the other hand, is twice as pourous as American Oak and contains twice as many naturally occuring botanicals, such as allspice, floral notes, and ginger. It is also has a more peppery flavor to it, making for a bold, spicy finish.
ARE YOUR PRODUCTS KOSHER?
All Oak & Eden whiskeys are certified Kosher by OU Kosher. To learn more about the certification standards, please visit oukosher.org.